Location: Remote (mainly UK based people), and periodical travel to our London office will be required at your own cost.
Working at Ably means helping build the real-time infrastructure that will power and shape the future of the Internet. We enable things like HubSpot’s chat and collaboration products, live scores for millions of Australian Open tennis fans, and real-time traffic updates for three million Chicagoans. Engineers from some of the world’s largest companies choose Ably because when it comes down to it, we are the only platform that reliably meets the most demanding real-time requirements on a global production scale.
The opportunity in front of us is immense. Our mission is to become the ultimate real-time infrastructure of the Internet while empowering and accelerating the emerging ecosystem. We are on our way. Today we deliver billions of messages in real time to more than 75 million people on web, mobile and IoT platforms. But we still can’t rest. In five years we want to reach a billion people every day.
To see what life is like at Ably, visit our careers page at ably.io/careers.
What do we do
Ably’s engineering team is deeply technical, bringing together extensive experience and technological skills in infrastructure, security, distributed systems and much more. The caliber of the product and the developer code first that we produce is what excites and motivates us every day. If you enjoy working with a team that embraces continuous improvement and is motivated by the journey we are on to become the market leader in edge pub / sub messaging solutions, then you will love working at Ably.
In this role
Skill is an engineering company at its core. Our audience ranges from software engineers to IT managers and it’s our job to make sure the world knows about Ably.
You will take complex information and communicate it clearly, concisely and accurately without relying on technical jargon to explain how developers can quickly use and benefit from our platform. It will maintain, develop, and improve sites like github.com/yable/docs (which produces ably.io/documentation/). You will be the key link between our engineers, marketing team, developer advocates, and our developer clients.
As a technical writer, you will juggle many documentation tasks, from writing how-to guides, reading and writing sample code, updating FAQs, UX interfaces, API documentation, and tutorials, to supporting the release of new features.
It will be successful if:
I like and have a special interest in web technologies, RESTful APIs, coding, and teaching others about these topics.
Enjoy best practices and the creation of documentation that helps customers make optimal decisions to achieve their requirements.
You can analyze the use of documentation, support data, and user feedback to continually improve the documentation and inform the documentation roadmap.
Enjoy writing code, working with APIs, and prototyping as a polyglot developer.
Provide thought leadership to the larger business in how we manage, structure, and deliver our documentation to developers.
They care about the experience developers have and find it rewarding to positively influence how quickly they can learn concepts and features and ultimately build applications and services faster.
The skills needed:
You can maintain, develop, and improve sites like github.com/yable/docs (which ably.io/documentation/ creates). You should be comfortable enough with the code to be able to create, edit, and test documentation-related websites.
Ability to create prototype implementations (including lightweight API integrations) to test the accuracy and effectiveness of the documentation.
Ability to organize information and clearly describe complex business workflow, data management and Internet networking concepts. Strong writing skills are needed.
More than 3 years of experience as a technical writer, preferably documenting API and / or cloud-based software products.
Proven track record in understanding the challenges of keeping documentation up-to-date with enhancements to rapidly changing development code and writing enough documentation to be useful without burdening the reader.
Ability to build strong working relationships with the client’s Product, Engineering, and Success teams, who will contribute to documentation, led by you.
Experience in producing training and learning materials that help developers understand how to use an API product.
Comfortable with HTML, CSS, and Markdown.
It is good to have skills:
Experience managing your own documentation projects.
Working knowledge of Swagger, Markdown, Textile and Github or other code repository.
Familiarity with web standards, APIs, and other Internet technologies.
A good understanding of real-time, pub / sub technologies, event-driven architectures, or streaming services.
Learn about the SaaS and API business model and have experience documenting developer solutions.
Have a technical background and / or demonstrated fluency in distributed computer systems or other technical concepts relevant to our work.
What is it like to work at Ably?
Founded by two engineers who spotted a difficult and largely unsolved problem, Ably is, at its core, an engineering company. To provide the infrastructure needed for a high-bandwidth, always-on world, we hire engineers with a broad set of technical skills who are ready and able to tackle challenging engineering problems in real time.
To provide the infrastructure needed for the next generation of the internet, to tell the world about it, and to help everyone within Ably do so, we hire people who are ready and able to tackle challenging problems in a high-growth environment. .
We want to work in a company of inclusive people who treat each other well. To truly thrive at Ably, you will need to believe and be prepared to do your job based on what we value, which is:
Open to all. Open is a mindset. When we are open, we are better collaborators, communicators and creators. Be it open source, standards or protocols, open hearts, minds and eyes. It is better when it is open.
Stock bias. We avoid paralysis of analysis at all costs. We are inclined to do to move us forward. When we have enough of what we need to act, we act.
Even the best do it better. We want to be the best, but that doesn’t mean we rest when we are. Improvement and growth, true improvement, is a continuous journey. One fueled by curiosity and risk taking.
Technology needs humanity. Our technology means little without people, whether that’s how we treat our colleagues or how we design developer experiences. Being human matters.
Trustworthy people do trustworthy things. Reliability is an integral part of our mission and technology, but being trustworthy starts with our people. When we care enough to actually take ownership of our products and problems, everything else will follow.
What do you get out of this?
A good and competitive salary
A great corporate culture
A first remote company. Unless you want to visit our common office space in Shoreditch, London, you will be working from home most of the time, except when we have planning sessions and business summits.
Medical insurance, including Doctor @ Hand
Employee assistance program
Bike to work
Regular company days and social events
Free drinks and snacks in the office
Ongoing professional development (training, events, conferences)
Solidarity volunteering day
25 days of paid annual leave (33 days including holidays)
Company contributions to your pension
Your choice of high-quality tech kit to work with
Cleverly is an equal opportunity employer.
If you enjoy working as part of a tech company, value open source, and love solving tough problems, we’d love to hear from you regardless of whether you’re exactly up to spec or not. If in doubt, send us an email; we will be happy to give you some advice on your application.
Tagged as: product
Do you love interacting and talking with ambitious and driven entrepreneurs from the best software companies in the world who...Apply For This Job
Exciting Remote Encryption Specialist (PKI / HSM), 12 month contract, opportunity. Requirements Provide support for Gemalto, PKI and Crypto solution...Apply For This Job
We’re… Shogun, and we are on a mission to help people create the best ecommerce experiences in the world. We...Apply For This Job
Chorus One is looking to fill a position to assist our distributed organization of around 10 people in various workflows...Apply For This Job
Location: Remote (mainly UK based people), and periodical travel to our London office will be required at your own cost....Apply For This Job