Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services with state-of-the-art technology and pride ourselves on the level of support we provide to our clients. Our talented and motivated team is spread across the globe with team members hailing from every continent except Antarctica! We are constantly looking for great talent to join our amazing team. If you want to be part of the Kinsta family, press apply.
Our customer base is constantly growing and we are looking for a competent support engineer with exceptional technical and communication skills who can provide enterprise-grade technical support to our customers through our live chat support system.
Support at Kinsta is not an afterthought; It is part of Kinsta’s DNA and culture to provide world-class support to our customers.
As a Kinsta support engineer, you will be able to:
Take responsibility for customer-reported issues and take issues to resolution.
Research, troubleshoot, and identify solutions to solve customer problems.
Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams.
Provide fast and accurate feedback to customers.
Yearn for knowledge and continue to hone and improve your own technical and non-technical skills.
The need to change this role is Monday through Friday from 4 p.m. at 12 a.m. UTC (our team uses UTC for programming).
The ideal Kinsta support engineer is technical, upbeat, professional, curious, and motivated.
Excellent support is one of the cornerstones of our business and we have the best support team in the business. Our customers expect industry leading support and we are happy to provide it. As a result, we are very careful when adding new support engineers to our team.
We hire support engineers with a variety of different backgrounds and experience – some of us are Linux system administrators, others have previously worked as WordPress developers, while others are technical-savvy Internet generalists who have mastered the art of customer service. . The underlying background shared among all of us is our passion for serving our clients.
All of our support engineers must meet the following basic requirements:
Fully fluent in English with excellent written communication skills.
Able to thrive in a fast-paced and occasionally stressful environment, interacting with multiple clients simultaneously, maintaining a professional and friendly tone.
A solid understanding of and experience with the following technologies: Linux, NGINX, MySQL / MariaDB, PHP, DNS, CDN, and caching (object and page).
Familiar with WordPress: database structure, file / directory structure, wp-config.php directives and other common WordPress themes. Experience with WP-CLI is preferred.
Consummate Professionalism – We are a distributed team and we expect you to act like the professional we know you to be. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to do your best to influence your work every day.
While a part of our support team’s work certainly involves WordPress itself, our scope of support is focused on the LEMP stack, as well as our platform and hosting environment. For this reason, system administration skills will take center stage during most of the daily activities of a support engineer.
Completely fluent in a second language. The languages we are currently targeting include: German, Spanish, French, Dutch, Italian, Japanese and Portuguese. If you speak one of these languages or one that is not listed, please highlight this information when applying.
Previous experience working with clients via live chat in a technical role in a fast paced environment, particularly experience in providing live support for web hosting built on a LEMP stack
This is a completely remote role. Our support engineers can work from anywhere with reliable broadband Internet access and electrical infrastructure.
Completely remote culture with an international team distributed globally
To ensure everyone has time to rest and recharge, we offer flexible paid time off
This position offers great flexibility, responsibility and opportunity for growth for the right candidate.
We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you will be able to work with a bunch of cool technologies and use them every day.
Kinsta prides itself on being an equal opportunity employer. We will not discriminate and will take steps to ensure against discrimination in employment, hiring, job advertisements, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin. origin, citizenship, age, religion, creed, disability, marital status, veteran status, sexual orientation, gender identity, gender expression or any other status protected by laws or regulations in the places where we operate.
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