We are looking for an exceptional, detail-oriented assistant production coordinator to join our team that creates and delivers the products our customers and staff love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and launch products that deliver the vision and strategy of the company. Best of all, you will do it remotely.
Packlane enables brands large and small to create beautiful and affordable unpacking experiences that customers will enjoy and remember. From subscription boxes to event supplies, eye-catching packaging can help brands connect with their customers, so we do our best to make it a smooth and easy process. Our services are trusted by thousands of companies, including Google, L’Oreal, Shopify, Red Bull, and more.
We are a team of enthusiastic entrepreneurs from around the world and we are looking for others to help Packlane become the best company possible. Our core values are creativity (including beautiful design!), High-quality work, and passion for what we do. If that sounds like a good option to you, we are eager to hear from you!
What you will do
Responsible for tracking all orders from purchase to delivery; responsible for the timely fulfillment of all orders.
Manage the progress of testing, production and order staging; help coordinate orders that are ready for shipment.
Coordinate internally and externally to maintain schedules and active communications so that unnecessary delays do not occur; keep projects on track with a proactive outreach to all parties involved (account managers, production, prepress, shipping coordinator, etc.).
Troubleshoot stagnant projects as a liaison between the parties by being a skilled communicator / translator (communication relies mainly on email and internal systems, but sometimes phone communication is also required).
Co-manage the complaint resolution process together with the supplier manager and the supply chain director; communicate status and results to account manager for customer messaging (primarily a non-customer-facing role with some limited customer communication).
Maintain the production capabilities spreadsheet together with Vendor Manager & amp; Supply Chain Director; Develop and maintain the knowledge base of current production capabilities and the capabilities of all our suppliers.
Help with the management of storage inventories in our production network; reconciliation of surplus and low, additional fees, etc.
Who you are
A person oriented to details and focused on solutions. When working in online systems, triple checking and reconciliation comes naturally to you.
An effective communicator with the ability to drive resolution across multiple media (digital, over the phone, in person).
You thrive in an environment with many moving parts and can meet multiple priorities with ease.
You are customer oriented. Enjoy going the extra mile for clients and enjoy the opportunity to do so.
Helpful & amp; Required technical skills
Online messaging systems
Nuts and bolts
Work from almost anywhere! This is a completely remote location, with expected coverage within US time zones.
Full time, 40 hours a week, Monday through Friday
Initial pay $ 19 / hour
Tagged as: product
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