Exceptional Customer Service Representative Full Time

\* If you wouldn’t rate yourself excellent at your job, do not bother to apply. If you don’t enjoy interacting with people, do not apply. If you can’t handle any upset customer gracefully, do not apply. If you can’t type a message or sentence using proper grammar, capitalization, and punctuation, do not apply. I’m not a hard person to work with or for, despite these statements, I like to be pretty hands off but I need customer service representatives who will represent my company well. We do a great job for our customers but I am too often disappointed that we don’t do a great job in our customer service. Please do not waste my time if you can’t provide the level of customer service our clients deserve or I expect. \*

We are looking for an exceptional customer-oriented service representative to join our small but growing team. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

*Responsibilities*

* Manage large amounts of incoming calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers

*Skills*

* Proven customer support experience or experience as a client service representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school degree

Job Type: Full-time

Pay: $14.00 – $16.00 per hour

Benefits:
* 401(k)
* 401(k) Matching
* Employee Discount
* Health Insurance
* Paid Time Off
* Parental Leave
Schedule:
* 8 Hour Shift
* Monday to Friday
* Overtime
Supplemental Pay:
* Bonus Pay

COVID-19 considerations:
We are currently working from home, while I am open to continuing this long term, I do eventually intend to re-open the office based in Haltom City.

Experience:
* Customer Service: 2 years (Preferred)

Working Days:
* Monday (Required)
* Tuesday (Required)
* Thursday (Required)
* Wednesday (Required)
* Friday (Required)
* Saturday (Preferred)

Work Location:
* Fully Remote

Communication method(s) used:
* Email
* Phone
* Chat

This Job Is:
* A job for which military experienced candidates are encouraged to apply
* A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
* Open to applicants who do not have a college diploma
* A job for which people with disabilities are encouraged to apply

Company’s website:
* ray-tax.com

Benefit Conditions:
* Waiting period may apply
* Only full-time employees eligible

Work Remotely:
* Temporarily due to COVID-19