** Must be Epic Clarity certified **
Epic Application Coordinators are responsible for supporting HCTec customers through the construction, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.
Resolve end-user reported incidents / problems escalated through Tier 1 and fulfill end-user service requests submitted and approved successfully through build, setup, and technical testing.
Use experience to create critical technical documentation for service requests.
System maintenance / upgrade
Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
Perform maintenance tasks (error queues, reviews, etc.) and participate in the development, execution and approval of system tests.
Develop and maintain detailed documentation on system configurations and technical components.
Identify potential system improvement needs and introduce best practice options for future state workflows and processes.
Maintain regular communication and collaborate with customer support representatives, the customer’s business community, and end users to ensure that the system meets the customer’s business needs.
Provide application expertise to client team and advisory groups to facilitate discussions and decisions.
Participate in planning and executing the application startup and post-launch activities for system upgrades and upgrades.
Tagged as: product
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