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Director of Operations, College Counseling (Remote, Work from Home) Full Time
*** TO APPLY, SEND YOUR APPLICATION THROUGH OUR WEBSITE – s // tokyoacademics.com / careers / director-of-operations /
About Tokyo Academics We are Tokyo’s leading academic tutoring, test preparation, and college admissions counseling company, providing world-class education in the heart of Tokyo. TA is the exciting project of a constellation of professors, researchers and academics in Tokyo, Japan. Since 2012, we’ve grown from a few friends from college tutoring in a small restaurant in Tokyo to an organization of academic, test-prep, and college admissions experts helping students realize and reach their potential. and seize the opportunities of the future. During the last 8 years, we have grown constantly year after year and we are constantly expanding our line of services. We started with private tutoring for test prep and now offer academic tutoring, group classes, online learning, college admissions counseling, boarding school admissions counseling, coding classes, and student research (we also held one of the only conferences international secondary schools research in the world). We look forward to expanding our services beyond Tokyo, to other parts of Japan, Asia and the world. We are seeking a Director of Operations for our Division of College Counseling. You will work remotely or in person to help our team grow our division, manage a team of advisors, and build the strength of our program. An ideal candidate has an entrepreneurial mindset and is great with clients as they will take client feedback and implement it in our program.
What will you be responsible for
Managing a team of 6-10 counselors and 5-10 members of the internal team
Develop and set goals, objectives and KPIs for the division. You will guide the team in the execution strategy and report on its objectives to members of management.
Create marketing campaigns and maintain a constant pulse on the customer experience from customer use case to user persona and competitive landscape, through regular customer contact and monitoring of the enterprise software security market.
Work with the Program Manager to review and maintain a high quality of customer service among our advisors.
Plan, staff and supervise all activities of the division, including recruitment, personnel administration, performance management and review, definition of roles, responsibilities, etc.
Manage and maintain the division budget and work with our finance team to develop monthly financial reports.
Work with the program manager to provide customer service to parents and students enrolled in the program. This includes goal setting, regular follow-ups, onboarding, and receiving feedback.
Our ideal candidate
It is results oriented
You can manage your time effectively
Can work independently to solve problems.
You can adjust the support based on the personalities and individualized needs of the team members.
Identify gaps in your own knowledge / skills and seek support
Delegate tasks to others when appropriate
Has excellent interpersonal skills (interacting with students, parents, and counselors)
Has clear and concise oral and written communication.
You are self-employed and have the ability and confidence to interact effectively with senior leaders and multiple stakeholders.
Has strong business acumen, excellent communication skills, influencing skills, and project planning / management skills
Thrive in a fast-paced, rigorous environment with changing priorities
He has an entrepreneurial mindset and is interested in taking charge of building a division from scratch.
Ratings
Bachelor’s degree or higher
Native English language
2+ years of experience in a similar operations role
In-depth knowledge of the admissions process to US, UK or Canadian universities is preferred
Benefits
Competitive compensation package (70,000 – 110,000 USD depending on experience)
Bonuses based on company performance and growth
Totally remote
20 days of paid time off per year
Join a growing company with a lot of growth potential
Autonomy to implement ideas and have a significant impact
Working hours 40 hours per week, must be available during normal business hours 10 a.m. M. A 7 p. M., Japan Time
*** TO APPLY, SEND YOUR APPLICATION THROUGH OUR WEBSITE – s // tokyoacademics.com / careers / director-of-operations /
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