Covalent is a fast-growing SaaS startup focused on equipping individuals and organizations with the skills in demand. We’re doing this through our single, comprehensive worker qualification app and analysis solution, which is designed to support the world’s largest and most advanced industrial companies.
As a Customer Success Associate, you will be a key player in the various stages of the Covalent customer journey. This role is a hybrid position that offers the opportunity for a dynamic set of responsibilities in all areas of the role, including implementation, support, consulting, and customer success. A critical component of this role is becoming a Covalent user training expert.
Ideal candidates are exceptional communicators and relationship builders, always seeking to exceed customer expectations. They are proactive business professionals with a track record of executing challenging projects and are excited about the opportunity to “play many roles” to grow the business. One day may begin with a strategic training webinar with a client looking to adopt the Covalent platform and end with a tiered support situation that requires all hands on deck. Covalent offers a quick start environment and this role will take care of critical customer operations so we are looking for candidates who are up for a challenge.
The position is remote, but may require some future travel based on business needs.
What are you going to do
Execute a comprehensive engagement strategy for key customer stakeholders
Serve as an intermediary between the client and the client’s implementation / success teams.
Assist with change management processes that may include documentation, demos, training webinars, and knowledge management.
Help with implementation priorities on large projects
Act as a consultant for clients with complex product needs.
Support customer issues through phone communications, emails, and chat
Collect and organize customer data for strategic meetings
Achieve and maintain competition on the Covalent platform
Ask for user feedback for future product growth and enhancements
More than 3 years in a customer service position at a technology company
Proven experience working on large projects, interacting with internal and external stakeholders.
Proven ability to maintain high-value, results-based relationships with business clients
High EQ – ability to build credibility and trust by listening to, understanding and addressing customer requirements
excellent oral and written communication skills
Strong organizational and time management skills.
Excitement about working for a start-up environment
Solution-based and independent work approach
Passion for helping clients and users achieve successful results.
Convenience when working with video creation (i.e. Vimeo) and webinar software
Zendesk and Salesforce experience (or other CRM) preferred
Experience working in regulated industries preferred
Why join us?
Our team is passionate about helping people acquire in-demand skills that drive financial independence. To do so, we provide specially designed software for technical training and workforce analysis in industrial settings. Our platform facilitates learning and evaluations on the job, validating the competence of qualified workers. By joining us, you will be part of that effort. We are early fighters and we will do whatever it takes to make our vision come true. We have the support of first-rate VCs who share this mission with us.
Becoming an early, high-impact contributor to a growing, successful organization
Direct advice from an expert Business Client Success Manager
Work with company leadership and a highly collaborative cross-functional team
Opportunities for professional development and professional growth.
Competitive base salary & amp; Benefits
Remote work initiatives:
Home office stipend
L & amp; D
Monthly team building activities (virtual)
Monthly Expert “TED Talks”
Tagged as: product
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