Recognized as a global leader in conversational commerce, iAdvize raised $ 38 million in 2017 to expand in the US.
There are 5,000 companies in the marketing technology landscape. And our conversational experience platform is the next category that creates tangible business value for brands and companies around the world.
And we have ibbü, a group of experts on demand. Nobody else does.
You will join a great team based out of the Boston Technology Corridor and work daily with the Sales and Marketing teams.
The opening of a North American office in Boston in November 2017 (after a Series C financing of $ 38 million) allowed iAdvize to enter the American market. Growing up in the US market is now a strategic priority for iAdvize to become a world leader.
You will work closely with the US Director of Customer Growth to support the development of our existing client portfolio:
Community management (B2C)
The Community Operations team manages the ibbü expert communities with excellence in mind for our client portfolio.
Seek out passionate and highly trained experts to staff our existing communities and build new communities from scratch as we onboard new clients.
Be the main point of contact for ibbü experts throughout your ibbü lifecycle: application, onboarding, acceleration, execution.
Train experts from a quality perspective by adapting existing processes and content.
Create new and scalable content to support our rapid growth.
Control a boost to the daily activity of the experts, promoting higher performance and quality to increase the value created for our clients.
Strengthen the loyalty and commitment of our group of experts.
Participate in scalability projects to optimize our operational efficiency: better content, better tools, eliminating friction, etc.
Customer Success (B2B)
The Customer Growth team is in charge of iAdvize customer retention and upsells by delivering the iAdvize value proposition. Our goal is to meet and exceed client expectations by acting as trusted advisors supporting their digital transformation.
Assist the Client Success Manager in creating a value narrative for our clients, based on data analysis and conversational insights.
Help the customer success strategist create engagement strategies that improve the user experience on our customers’ websites and mobile applications.
Creativity: you will bring new ideas and concepts to the table.
Ingenious and solution-oriented: you are autonomous to find solutions to problems.
Business Expert – Knows how to spot an opportunity.
Entrepreneur: you are excited about the challenge of building the future.
Commitment: You have a lot of energy, you want to learn, and you are committed to success.
Knowledge or interest in learning marketing automation tools (HubSpot, Zapier, …), with a proven track record for those highly convergent with these tools.
Fast and thorough with great attention to detail.
Knowledge of basic e-commerce metrics and tools. You are comfortable with numerical and reporting tools.
Successful internships can lead to full-time job opportunities, in case of openings.
Passion for brands and desire to make an impact.
Location: Anywhere in the US
Contract Type: Internship (MA state minimum wage paid)
Duration: 3 months minimum, 6 months requests are handled with priority
Start date: December 2020
You must be based in the US to work remotely for this position
The start-up iAdvize is committed to promoting diversity among teams and follows a strict non-discriminatory hiring policy.
Tagged as: product
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