ABOUT THE ROLE We are looking for someone with experience in providing technical support for software services to lead our team’s customer support efforts. This is an important role for Conferences i / o because our customer support is second to none in the audience engagement space – we do our best to ensure our clients are successful This position will be remote (work from home) but we require a candidate to be located in the United States. The company operates in US Eastern Time, so they will be considered West Coast candidates, but must be available during Eastern Standard Business Hours WHAT WILL YOU BE DOING?
Achieve total mastery of our product quickly. Become a subject matter expert and understand common software use cases.
Run our customer support service, which means
Help our customers when they have questions about the software and solve problems, mainly by email (we use Freshdesk), sometimes by phone or through a virtual screen share.
Solve problems in real time as customers use the product during live or virtual events.
Maintain our knowledge base, which is full of useful information and solutions for customers.
Work closely with our development team to provide the appropriate support resources as new features or updates are released.
Develop and implement a strategy to improve our customer support capabilities. Take full control of the role and take our support to the next level.
WHAT ARE WE SEARCHING FOR?
Friendly and outgoing personality even under pressure to solve a problem quickly.
Excellent communication skills, both verbal and written, to break down technical support issues into easy steps for our customers.
A problem solving mindset to think of creative solutions.
Passion for building relationships and making clients happy.
Technological knowledge and the ability to master product knowledge quickly
Previous experience in a full-time remote job position.
Over 2 years of experience in a SaaS customer service role
Experience in continuing professional education, learning & amp; Development spaces or event technology are not necessary, but they are a great advantage.
COMPENSATION & amp; BENEFITS
At Conferences i / o, we love our team and are always looking for ways to reward outstanding performance. Our compensation is competitive and based on skills and experience. We don’t have a dress code and we want you to bring your whole self to work. And you’ll have plenty of work flexibility, including opportunities to work from home (or wherever you work from) as long as you get the job done.
Medical, dental and vision coverage
Other benefits: identity theft protection, ST / LT disability, life insurance
401 (k) with company contribution
Other benefits such as education and personal wellness grants, company retirements, etc.
Conferences i / o is an equal opportunity employer and values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We require all candidates who receive and accept job offers to complete a background check prior to being hired.
Tagged as: product
JOB OFFER: Are you a visionary leader who likes to build and develop high-performing teams? Are you a tireless customer...Apply For This Job
At Camunda, we have a simple goal: automate any process, anywhere. From Zalando’s online store to NASA’s space missions, processes...Apply For This Job
As a customer service specialist, you will be an advocate for our customers and the heart of Aircall by promoting...Apply For This Job
About Bevy Bevy is an early-stage startup with a mission to help brands build strong global communities. Founded in April...Apply For This Job
Jedi Product Support: We are looking for a tough, self-motivated, and energetic person-person to help us support our growing customer...Apply For This Job