Customer Experience Agent (Part Time) Full Time

*Customer Experience Agent (Part Time) *

* _Nevada, USA \*_

\_ *\_*
*Job Overview *
We are seeking outgoing, organized, and friendly customer service agents local to the Nevada area to join our growing team to provide top-notch and seamless service to our customers. Customer interactions are conducted via digital format, i.e. email, chat, text and video. In this role, you will interact directly with our customers to answer questions, solve problems, provide education, consult on our product offerings, and maintain Soko Glam’s standard and reputation for best in class experiences.

This is a great role for a recent graduate who’s interested in gaining experience in skincare, e-commerce start-ups, and/or beauty. The role is remote and requires a commitment of max 20 hours a week, mostly during weekends and holidays. Training will take place virtually during business hours (M-F EDT) and will be facilitated by our New York based team.

*Responsibilities *

* Primary responsibilities include owning the bulk of customer inquiries on all platforms, to interact and form relationships with our community.Generate interest in new products or services via product and skincare knowledge and education
* Provide information and instructions about relevant products and services
* Make product and service suggestions to meet the customer’s specific needs
* Field and promptly respond to all customer inquiries submitted via our website, The Klog, email, text, and other customer support portals
* Partner with the Marketing team to perform community management on all social platforms (Facebook, Instagram, YouTube, etc) by responding to direct messages to address customer needs and concerns
* Document important customer information for future reference
* Collect and record customer feedback and information, and share that with appropriate departments and team members to ensure we are providing timely resolutions
* Foster and maintain relationships with customers to improve our retention rate

*Qualifications *

* 1+ years of experience in a customer service-related role, preferably within the beauty industry
* Licensed esthetician preferred
* Excellent written and verbal communication skills
* Outstanding interpersonal skills; ability to foster and maintain relationships
* Organizational skills with the ability to manage numerous projects and priorities at once
* Positive and service-oriented attitude
* Ability to thrive in a fast-paced and sometimes high-pressure environment
* Basic computer skills
* Proven problem-solving skills
* Flexibility to work some nights, weekends, and holidays as needed

*Compensation*: Hourly, commensurate with experience

*_We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Soko Glam not to discriminate on the basis of race, color, creed, religion, _**_gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination. _*

Job Type: Part-time

Benefits:
* 401(k)
* 401(k) Matching
* Employee Discount
Schedule:
* Day shift
* Holidays
* Monday to Friday
* Night Shift
* Weekends

Experience:
* customer service: 1 year (Preferred)

Location:
* Las Vegas, NV (Preferred)

Work authorization:
* United States (Preferred)

Application Question:
* What is your compensation requirement?

Work Location:
* Fully Remote

Communication method(s) used:
* Email
* Chat

Job Duties:
* Answer incoming customer inquiries
* Collaborate with management teams to stay updated on new products, services, and policies
* Record customer information within our customer service database
* Engage with clients in a friendly and professional manner while actively listening to their concerns
* Offer support and solutions to customers in accordance with the company’s customer service policies
* Other duties as requested

This Job Is:
* A job for which military experienced candidates are encouraged to apply
* Open to applicants who do not have a high school diploma/GED
* A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
* A good job for someone just entering the workforce or returning to the workforce with limited experience and education
* A job for which all ages, including older job seekers, are encouraged to apply
* Open to applicants who do not have a college diploma
* A job for which people with disabilities are encouraged to apply

Company’s website:
* https://sokoglam.com/

Company’s Facebook page:
* https://www.facebook.com/SokoGlam

Benefit Conditions:
* Waiting period may apply

Work Remotely:
* Yes