Bevy is an early-stage startup with a mission to help brands build strong global communities. Founded in April 2017 by the core team behind Startup Grind, Bevy is an enterprise-grade SaaS platform used by companies such as Adobe, Amazon, Asana, Atlassian, Ebay, Epic Games, IDEO, Intuit, MongoDB, Red Bull, Roblox, Salesforce. , SAP, Slack and many more. In April 2019, Bevy acquired CMX, which is the world’s largest network of community professionals. CMX offers world-class training, events and research.
Our Customer Success team is committed to helping our clients configure and maximize the value of the platform and identify strategies and techniques to grow and engage their communities. This role is for you if you enjoy building new and nurturing existing relationships. You will own a set of current client accounts where you will troubleshoot, strategize, and align with their community goals and success metrics. You will position yourself as a partner, strategic advisor, and client advocate. You don’t mind dealing with ambiguity, challenging customer assumptions, or backing up the little everyday technical issues that come up.
Become a trusted advisor and product expert to customer stakeholders and executive sponsors to help drive Bevy’s value
Successfully onboard and maintain a portfolio of clients by understanding their unique goals & amp; challenges and partner with them to achieve those goals with Bevy
Partner with the sales team to execute quarterly business reviews and expansion plans on key accounts
Act as an internal link for the customer accounts you manage. He communicates with clients on a daily basis to ensure their needs, issues, and goals are addressed. This includes troubleshooting technical issues and being the first line for support inquiries. You are comfortable communicating between the user and our customer service engineering team.
Collaborate with the marketing team to create client referrals and jointly develop resources to better support our clients.
What we are looking for
You should be multitasking, comfortable with the context switch, and have a minimum of 1-2 years of experience in a customer service or account management role, ideally in enterprise SaaS.
Resides in North or South America. Yes, we are a distributed company, but since we are still small, we like to minimize the distribution of the time zone within the team.
We welcome candidates from traditionally underrepresented groups to apply. We pride ourselves on promoting a workplace free from discrimination. We strongly believe that diversity of experiences, perspectives and backgrounds will lead to a better environment for our employees and a better product for our users and the communities we serve.
We are a small but powerful team, dedicated to achieving our mission of bringing more community to the world. Many of us have worked in community positions before and understand the struggles and peaks that come with the role. Our team communicates candidly, providing feedback early and often. We set ambitious goals and do whatever it takes to achieve them, while ensuring we take care of our own personal health and mental well-being. We want you to be prepared to take on a great responsibility with guidance and mentoring along the way. ,
Tagged as: product
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