Do you have excellent account management skills and experience in the healthcare or healthcare industry? Founded in 2015 by an NHS dementia specialist, Hometouch is a nationally recognized live care provider with a well-established reputation, a proprietary technology platform, and a Care Quality Commission rating.
We are doing this by providing great experiences for our care recipients & amp; their representatives, in addition to making the working lives of our caregivers more satisfying and better supported.
To assist us in this, we are looking for an exceptional Care Account Manager, to join our team and take our growth to the next level. This is a great opportunity to work in a cross-functional team and help us expand as a result of the increasing demand for live care following the onset of the Covid-19 pandemic.
What will you do:
Delight our care recipients and their families
Develop an understanding of each recipient of care’s situation to provide the optimal level of support. Identify the needs of each actor involved in the care relationship and ensure that each receives the highest level of service.
Own the relationship with the care recipient. Communicate proactively with the beneficiaries of care, their families and caregivers to ensure the proper functioning of our service.
Ensuring that a continuum of care is provided to beneficiaries of care.
Supervise and guarantee the quality of care of the beneficiaries of the care, as well as their health and general circumstances. Escalate issues to the clinical team when needed
Be the point of contact for inquiries and concerns of the beneficiaries of care and their representatives, including the management and investigation of conflicts and incidents.
Track and achieve all key performance indicators (KPIs) relevant to successful business operations, supporting the entire business in meeting its growth targets
Work proactively with the team of care advisors to increase client retention and increase the long-term value of care recipients and
Support the Registered Manager to ensure that CQC regulations are met
Who are you?
2-7 years of experience in a similar position and a desire to advance in your career.
Lots of energy, a positive attitude and an outgoing approach
Excellent telephone treatment and commercial mentality
Great ability to empathize and communicate with a wide range of backgrounds.
Entrepreneur willing to promote this mentality in others.
Detail oriented and conscientious
Willingness to solve challenging situations
Ability to multitask and work on different tasks simultaneously and with deadlines
Experience working in a healthcare setting (healthcare qualification is an advantage)
He is passionate about new technologies, creates a social impact, and seeks new ways to solve existing problems.
This is what you will get working with us:
Opportunity to join an early stage startup and shape the business
Company pension with matching contributions
25 holidays (plus holidays)
Remote work, with access to a central London office (when lockdown restrictions are relaxed)
Great work-life balance (we’re big at this)
Work environment that values creativity, personal growth and collaboration
Continuous Learning and Development – You will face the challenge of lots of responsibility and exciting projects in an encouraging and supportive environment
Tagged as: product
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